If I forgot my password, how do I retrieve it or create a new one?
If you forgot your password, please email us at [email protected] We’ll then send you a link to reset your password.
How do I remove my name from your email list?
You can simply clicking the “Unsubscribe” link at the bottom of any email we send.
Orders & Payments
How are your goods priced?
We place great emphasis on products made with sincere attention to craftsmanship and materials. This means we support a higher cost from our makers, which carries over to the prices you see on the site. Our intention is to pay a fair wage to the artist or maker, as we value their work and are inspired to bring unique, small-batch items to our community. Our retail prices reflect this value and are never artificially inflated.
What methods of payment do you accept?
We accept Mastercard, Visa, American Express, Discover and PayPal.
If I place an order, when will I be charged?
You will be charged at checkout.
If something is out of stock, can I still buy it?
We process and deliver orders as timely as possible within the limits of available stock. If an item you ordered is temporarily out of stock or permanently unavailable, we’ll let you know via email as soon as possible. You will have the option to modify or cancel your order. If you choose to cancel, you will be fully refunded. If you choose to re-order an out-of-stock item, click on the provided link and we will notify you as soon as it’s back in stock.
Do I need a Bodhi Tree account to place an order?
No, you may easily check out as a guest.
How do I change or cancel an order?
Once an order has been confirmed, it will be processed immediately. If you wish to cancel your order, please email our Customer Service team at [email protected] Because we ship promptly, it may not be possible to cancel an order, though your order may be returned.
What do I do if my order is incorrect or arrives damaged?
Simply email our Customer Service team ASAP at [email protected] and we will arrange the return shipping.
Shipping & Tracking
How much will it cost to ship my order?
All of the options for shipping are visible at checkout. We use all major carriers—UPS, Fed Ex and USPS. Shipping costs are dependent upon the items ordered and the option you choose.
We offer: Ship Complete, Ground, 2nd Day and Overnight
Although we offer expedited shipping options, we encourage you to choose Ship Complete, as this option consolidates multi-item orders into a single shipment. This means less shipping materials and resources (and less waste) are used to get an entire order to you.
Please note that shipping times are estimated and apply only to deliveries made in the contiguous Unites States. We do not ship on Saturdays, Sundays or US holidays.
How will I know when my order has shipped?
As soon as your order is completely fulfilled, you’ll receive an email containing your order number and other details. Once your package leaves our warehouse, you’ll receive a confirmation email with a tracking number.
Do you ship to PO boxes?
Please note UPS and Fed Ex do not deliver to PO boxes. You may ship to PO Box using USPS, however.
Do you ship internationally?
Yes. International Shipping rates are all via air, and delivery times may vary depending upon the country. There are limitations on delivery within certain areas and countries throughout the world.
Where can I find details on my shipping information?
To check the status of your order, either sign into your account and visit your order page. To track your package, use the tracking number sent to you in the confirmation email . If you have any questions, email [email protected]
Do you ship to multiple addresses?
In order to ship to multiple addresses, you must place two separate orders.
Returns, Refunds & Exchanges
What is the Bodhi Tree return policy?
If for any reason you are not satisfied with your purchase, we will make every effort to find you a perfect replacement or assist with a return. We will accept returned items up to 30 days upon your receipt of delivery. As long as the returned item meets the conditions listed below, we will provide you with a store credit in the same amount as the returned item, or a full refund in the manner you paid.
Please note, returns are accepted only if they meet these standards:
Jewelry: All jewelry must be returned with original tags. Any jewelry priced over $100 must be shipped with insurance.
Apothecary: All apothecary items must have their original seals intact and packaging must be untampered.
Apparel: All apparel items must be unworn, unwashed and have original tags still attached.
Candles and incense: All candles and incense must be in their original packaging and unused/unlit.
Books: All books must be in unused, saleable condition.
Vintage/Art: All vintage items and art sales are final.
How do I return an item?
If you receive an incorrect or damaged item, please notify our Customer Service team ASAP at [email protected] and we will arrange the return shipping.
Refunds do not include any shipping or handling charges, so if you decide to return an item, you are responsible for all shipping costs. Any items returned to us damaged will not be eligible for a refund.
Please send a return to:
Bodhi Tree Returns Department
160 W. Slauson Ave., #5
Los Angeles, CA 90003
When and how will I be refunded?
All refunds will be issued within 14 days of approval and will be provided to you in the same method as payment.
How do I know you have received my return?
We will send a confirmation email as soon as your return item is delivered to us and accepted.