Delivering on Digital : The Innovators and Technologies That Are Transforming Government

How can governments upgrade to the digital age? Delivering on Digital is a guide to making this promise a reality.

When HealthCare.gov went live in October 2013, many called the website a catastrophe. For the U.S. Federal government, however, the problem-plagued launch ultimately proved pivotal: it underscored the necessity of digital excellence in public institutions and inspired hundreds of the tech industry’s best and brightest to come to Washington with the singular mission to modernize government.

Today, some government agencies are still running software from the 1960s. So how do you take a government built on agrarian- and industrial-era frameworks and redesign it as a fully digital state? We must imagine a new kind of government.

Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veterans health care system built around delivering a personalized customer experience for every Vet. Imagine filing your taxes or opening a business online in mere minutes—it’s already possible in Estonia. We now have the digital tools (cloud computing, mobile devices, analytics) and the talent to stage a real transformation. This book provides the handbook to make it happen. William Eggers, author of eight books and a leading authority on government reform, knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.